Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

TEpncm1yNFIxMUxwY3NkajZ3MHA4TnU2QlE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Remote work, Shift work,

Similar Jobs

Pink's Hudson Valley

Exterior Cleaning Technician - Windows, Gutters & Power Washing Job at Pink's Hudson Valley

 ...be The Best Houseguest Ever. About the role Join our team at Pinks as an Exterior Cleaning Technician and help this exciting team, working with clients to make their windows spotless! You will contribute to a fun, fast growing team while making an excellent reputation... 

Strata-G, LLC

Nuclear Criticality Safety Engineer Job at Strata-G, LLC

 ...community. Our team of intellectually curious and highly motivated engineers, scientists and business professionals engages with our clients...  ...with the community. Strata-G is seeking an experienced Nuclear Criticality Safety Engineer with the following: Summary:... 

Rule 5 Hire

Plant Engineer Job at Rule 5 Hire

 ...Position Summary: Plans, implements, and oversees plant-engineering activities including capital projects and facility upgrades. Specializes in design, mechanical, and process engineering while supporting the functions of other departments. Performs and/or oversees... 

Paradym Trucking

Class A CDL - Dedicated - M-F - Weekends Off - Great pay - Dry Van Job at Paradym Trucking

 ...months of driving experience that are interested in joining our team. If you're a driver looking for a new home that has great miles and great pay, APPLY today! Qualifications : 12 months CDL Class A experience No More than 3 moving violations within the... 

Wisdom Teeth Guys

Inside Sales Remote - English Job at Wisdom Teeth Guys

 ...sales associate! This is a fun and unique place to work! This is a rare opportunity for a work from home position for an experienced dental professional....  .... May consider less for the right candidate. Spanish speaking a plus but not required. **Preference given to...